Business Communication Essay Example | Topics and Well Written Essays - 1750 words

Business Communication - Essay Example The organisational structure of BED is as follows: Theoretically, communication involves the encoding of information by a sender, transmission of the information and decoding of information by the receiver (Golio, 2002: Begeron, 2011). Information in the organisational setting must prompt the required action and in any cases where the required action is not carried out, there is said to be some â€Å"noise† in the communication loop (Schiova, 2010: Koontz, 2008). Noises could be anything that obstruct communication and this include issues with decoding the message, poor transmission systems and interruptions in the flow of the message (Allender et al, 2012). Communication is said to be complete if the information sent prompts a feedback as per the initial message sent (Narula, 2010). There are various issues with the communication channel and the communication system of BED and these are discussed below. First of all, there are natural communication issues between the administrative staff and the engineering staff. This is because the Engineering Managers and the Administrative Managers have limited horizontal communication channels and systems through which they can have discussions and communications. Thus, they hardly conduct lateral communication. To this end, the administrative staff members tend to communicate more within themselves whilst the engineering staff members communicate with each other in a much more frequent manner. Due to this, if a manager in the lower tier of the company needs to communicate, there is a challenge. Secondly, there are times where there is friction between the Engineering Managers and Administrative Managers. This causes a hold up of information flow and there are various problems and issues in the operations. This has blocked upward and downward information flow, and there is so much resentment. Thirdly, the Engineering unit is used to using